Client Testimonials

SD

Based on our experience I would rate Home Matters very good across all points.

We would also like to say special thanks to Amrita for being amazing at every step of the process. She was very helpful and informative throughout, and she had great attitude every time we spoke with her. I will definitely recommend her to anyone I know looking for a mortgage.

Best regards,

SD

SD07/01/2020
VM & PS

I’d give Home Matters a 5* rating. The consultants were great providing all the info and process related checklists and kept updating us on a regular basis which helped to plan the entire process.

We’re definitely coming back to Home Matters in the future given the positive experience and overall support and guidance.

Thanks,

VM & PS

VM & PS11/10/2020
RK

The feedback is obviously 5.

Very Good and I look forward to a longer and healthy relationship with Home Matters and Entire Team.

Thanks & Regards,

RK

RK15/10/2020
MG

I’d like to give  a 5* rating to home matters services.

Regards,

MG

MG13/10/2020
SA

It has been a real pleasure to work with Home Matters. The support provided was invaluable.

My rating on the quality of service provided is ‘5 – Very Good’

Keep up the good work.

Kind Regards,

SA

SA12/10/2020
NL

Quality of communication –  5.

As a first time home buyer the process seemed very overwhelming at first. The consultant made me feel completely comfortable and informed every step of the way. I really felt like she was on my side rather than just trying to get the deal through.

Accuracy of information –  5.

There were no surprises in the process. The information provided by the consultant from the beginning was as is throughout the process.

Turnaround times from Client Services – 5.

All timelines were met as per communication.

Knowledge of process – 5.

I felt completely comfortable that they had me prepared for each step in the process.

Helpfulness – 5.

The team was very responsive and there to answer any questions (even the silly ones).

Many thanks again for everything during this process.

Keep well and kind regards,

NL

NL09/10/2020
SK & AK

In general the service level of Home Matters is VERY GOOD and in particular, I would like to mention that your customer service and interaction level is EXCELLENT.

I would like to thank you and the Home Matters team for the support extended throughout till the closure of the mortgage from CBD and the property transfer.

Regards,

SK & AK

SK & AK07/10/2020
NM & SC

Our feedback regarding the service we received from Home Matters:

Quality of communication: 5 very good

Accuracy of information: 5 very good

Turnaround times from Client Service: 5 very good

Knowledge of process and helpfulness: 5 very good

Thanks again for everything!

 

Best Regards,

NM & SC

NM & SC06/10/2020
NG

I would like to rate Home Matters service as:

Quality of communication: 5 very good
Accuracy of information: 5 very good
Turnaround times from Client Services: 5 very good
Knowledge of process and helpfulness: 5 very good

Thanks again for everything!

Best Regards,

NG

NG06/10/2020
HB & JN

Thank you for all the support throughout the transaction. As it was our first transaction there were a lot of New aspects and so lots of queries which you guys have gently handled and supported. However, we are overall “Very Happy” with Home matters team and many thanks.

 

Regards,

HB & JN

HB & JN05/10/2020